Hands-on IT, from users to infrastructure.

IT support

CHU Brugmann, public hospital, Brussels
Aug 2025 to Aug 2026

• First point of contact for every IT incident and request in a busy, critical environment, onsite and remote.
• Diagnosed and fixed hardware, software and connectivity problems, from simple tickets to complex cases.
• Daily Active Directory work: accounts, permissions and security settings. Also DNS, DHCP and MFA.
• Microsoft 365 support (Exchange, SharePoint, Teams) and endpoint fleet management with ManageEngine.
• Remote deployment and support with RDP and UltraVNC. Switch configuration and troubleshooting.
• Documented every incident in ticketing tools, trained users, and worked closely with the IT team to keep services running.

Founder, Sagma

Furniture and décor brand, Costa del Sol
2026 to now

Building a Mediterranean furniture and décor brand for businesses on the Costa del Sol, from selection and import to delivery and installation. It runs alongside my IT work, outside job hours.

Business and customer service

2022 to 2025

Associate partner at a medical equipment delivery company (2023 to 2025). Receptionist at Hilton Brussels Grand-Place (2022 to 2023). Years of dealing with clients who need an answer now.

IT internships

2020 and 2021

IT systems administrator at Collège Cardinal Mercier, a private high school (2021). IT support technician at Chirec, a hospital (2020).

Education

2019 to 2022

IT Support diploma, IPAM Nivelles (2019 to 2021). Immersive English studies in the United States with Education First (2021 to 2022).